FAQs

Currently, you can log in via Google, Facebook Account or through third-party email providers such as Gmail, iCloud, and Yahoo.

If you forget your password, click "Forgot Password?" on the login page, enter your registered email address, and click "Send Code." Retrieve the verification code from your email and enter it, and follow the instructions to reset your password.

Yes, but to ensure your account security, we recommend avoiding simultaneous logins on multiple devices. If you must do so, please ensure each session is properly secured.

Hello, you can delete your account via [Account Management] - [Delete Account]. Once deleted, your account data will be permanently invalidated and cannot be retrieved. To protect your rights and interests, we recommend completing the following steps before you leave:

• Back up your inspirations: Please manually export your AIGC works and important drafts, as your portfolio will be completely cleared after deletion.
• Manage remaining Credits: If you still have Credits in your account, we suggest using them up before proceeding, as they will automatically expire upon deletion.
• Check subscription status: Any active subscriptions will be terminated immediately, and no refunds will be issued for charges already incurred.

We have prepared detailed tutorials to provide clear, step-by-step guidance for your creations. You can check [Help Center] to quickly master the platform and discover practical tips.

By subscribing to any plan on the platform, you can enjoy the "Remove Watermark" feature, which automatically removes watermarks during the video generation process.

Hello. Your exclusive digital human avatar and voice allow you to quickly create personalized, consistent-style AI real-person narration and spokesperson videos. No real-person on-camera appearance or voice dubbing is required, greatly lowering the barrier to short video creation. It is ideal for long-term, bulk and stable content production. You can use it in the following features:

• AI Avatar (Turbo): AI Spokesperson Video Generation Tool. You can upload videos or images, input your audio script, select either a custom cloned voice or a voice from the public library, and automatically generate synchronized digital human spokesperson videos with matched audio and visuals.
• AI Avatar: Supports entering multiple scripts at once. Select custom cloned avatars and voices or those from the public library to generate digital human spokesperson videos in batches.

Reminder: Other features in Video Agent and video tools do not yet support the use of cloned digital human avatars and voices.

• Usage Instructions：From the homepage navigation bar, access the Video and Avatar. Follow the on-screen prompts to upload compliant real-person footage and voice recording materials. After submission, wait for the system to train and generate your exclusive digital human avatar and voice.
• Processing Time: The waiting time for avatar cloning depends on the duration of the uploaded cloning materials; voice cloning can be completed within 1 minute.

Hello. To ensure the accuracy of digital human cloning, the platform has set standard specifications for uploaded cloning materials:

• Avatar cloning is limited to a single person only.
  • Real-scene Avatar: Upload real-person recorded footage with clearly visible, unobstructed facial features, sufficient lighting, clear audio, and a quiet environment. Supported format: MP4 video, with aspect ratios of 16:9 / 9:16, resolution ≤ 2K, duration from 30 seconds to 30 minutes, file size < 2GB, frame rate ≥ 25fps, and bitrate ≤ 5000kbps.
  • Green Screen Avatar: Shoot with a green screen background; only 9:16 aspect ratio is supported. Upload real-person recorded footage with clearly visible and unobstructed facial features, sufficient lighting, clear audio, and a quiet environment. Supported format: MP4 video with aspect ratio 9:16, resolution ≤ 2K, duration from 30 seconds to 30 minutes, file size < 2GB, frame rate ≥ 25fps, and bitrate ≤ 5000kbps.

• Voice cloning is restricted to a single speaker. You should upload a 10–300s clip of the subject speaking, ensuring it is free of ambient noise and background interference. Since the system preserves the speaker's original tone and style, please provide a sample that closely matches your intended result. Supported formats include WAV, MP3, MP4, and MOV, with a minimum sample rate of 24kHz, bit depth of 16-bit, and a duration of at least 10s.

• Cloning Billing Rules:
  • Voice cloning charges a fixed amount of credits at 80 credits per time.
  • Avatar cloning is charged based on the video duration of the cloning material at a rate of 1100 credits per 60 seconds. For example: If you upload a 3-minute cloning video, the consumption for avatar cloning will be calculated as 1100 credits × 3 = 3300 credits.
• Refund Rules: After you submit the cloning materials and start cloning training, system computing resources will be occupied. No refunds or credit returns are available either during training or after training is completed. Full consumed credits will be automatically refunded only in the following cases: material review failure or cloning training failure.

Hello. The duration of your source video will affect the final generated effect of the AI avatar, but longer duration does not always mean better quality. An excessively long source video will neither improve the reproduction accuracy nor the creation effect of the digital avatar, nor will the entire video material be fully reused. To ensure your digital avatar looks natural with smooth and stable movements, improve cloning efficiency and reduce your usage cost, the platform recommends uploading a video clip of suitable length matching your regular creation duration.

Hello. The exclusive digital avatar and voice generated by cloning with your legally uploaded personal materials are for your personal use only. As long as your account remains in normal status without violations or bans, your cloned assets will be permanently stored in your personal asset library with no expiration date. You can reuse them anytime without additional charges. If your account is deactivated or suspended for violations, you will no longer be able to access or use your corresponding digital human assets.

• Real-scene Digital Avatar: It supports use in both video and live streaming scenarios, with no background replacement available. The character blends better with real scenes, delivering a more natural and realistic visual effect.
• Green-screen Digital Avatar: It only supports use in live streaming scenarios and is not yet available for videos. You can replace various background materials during live room setup.

Hello, you can access and use your cloned digital avatar and voice via the following path:

Method One：Log in to the official website, go to the Avatar function page under the Video section. In the My Avatars page, select the corresponding avatar and click Create Video or Create Live. Enter your script content and select an avatar voice, then you can generate talking-head videos in batches.

Method Two：When using AI Avatar and AI Avatar (Turbo) generation functions, you can directly call up customized avatar images and voices in the step of selecting digital human avatars and tones.

A single avatar video supports a text script of up to 1,000 characters and an audio driving duration of up to 5 minutes. Billing is calculated precisely based on the actual generated video length, with no minimum charge and no fixed per-use fee. Credits are only deducted upon successful video generation. Corresponding credits will be refunded if the creation fails.

Hello, the billing standard is exactly the same. The billing rules for generating videos are unified for both avatars and voices from the official public library and those customized and cloned by users themselves. There is no extra premium charged.

Hello, click the credits icon in the bottom-left corner of the homepage. In the top-right corner, click Credit History under Billing & Subscriptions, and you can check the deduction records and creation time of your avatar calls.

Hello. Your legally and independently cloned avatar image and voice may be used for personal creation and legitimate commercial scenarios. It is strictly prohibited to use them for vulgar, infringing, false promotion or any other illegal and non-compliant content creation. Any violation will result in revocation of avatar usage rights and suspension of the corresponding account.

To verify and address your concerns more accurately, we offer Live Support. Since a detailed analysis is required, our support team does not provide real-time responses. Therefore, we will get back to you within 1-3 business days after you submit your feedback. Please note that the support team is unavailable on weekends, at night, and during public holidays. Once a response is issued, the system will automatically send a notification to the email address provided in your feedback; if none was provided, it will be sent to the email linked to your platform account. Please keep an eye on your inbox.

You can view the customer service responses through the "My Feedback" section within the "Submit Feedback" feature, located in the bottom right corner of the homepage.

You can also consult other help documents on the platform to find self-service solutions to your issues. Alternatively, you can contact Live Support directly. Once you submit your question, we will respond as soon as possible.

We've introduced Browser Notifications to help you stay updated. Once enabled, Wizstar will send a desktop notification as soon as your video generation task is completed or unsuccessful, so you don't need to stay on the current page and wait.

• Step 1: Enable Wizstar notification. Click the profile icon in the bottom-left corner of the homepage and turn on Browser Notifications. Your browser will then prompt you to allow notification permissions. Alternatively, when creating a video generation task for the first time, click “Notify Me” in the website pop-up to trigger the browser permission prompt.

• Step 2: Allow browser notifications. When your browser asks for permission to allow Wizstar to show notifications for the first time, select "Allow" to complete the setup.

If you still don't receive notifications when your Wizstar video generation task is completed, you can adjust your browser's notification settings by following the steps below. Wizstar currently supports four major browsers: Google Chrome, Microsoft Edge, Firefox, and Safari. Detailed instructions are provided below:

• Open site settings: Open wizstar.com, click the site information icon at the left end of the address bar, and click "Site settings" in the panel.

• Change the notification permission: On the "Site settings" page that opens, find "Notifications" and set it to "Allow".

• Settings page: If there's no "Notifications" option to change there, type chrome://settings/content/notifications in the address bar and press Enter, click "Add" next to "Allowed to send notifications", enter https://wizstar.com, and confirm.

• Unblock: If wizstar.com appears under "Not allowed to send notifications", click the "⋮" next to it and choose "Allow".

• Apply: Go back to wizstar.com and reload the page.

Note: Website notifications cannot be received in Incognito or Private mode. Please exit Incognito or Private mode and try again.

• Open site settings: Open wizstar.com, click the site information icon in the address bar, and click "Site settings" in the panel.

• Change the notification permission: On the "Site settings" page that opens, find "Notifications" and set it to "Allow".

• Settings page: If you're unable to complete the setup using the first two steps, type edge://settings/content/notifications in the address bar and press Enter, find wizstar.com in the "Block" list, click the "⋯" next to it, and choose "Allow"; if wizstar.com isn't in either list, click "Add" next to "Allow" and enter https://wizstar.com by hand.

• Apply: Go back to wizstar.com and reload the page.

• Open permission settings: Type about:preferences#permissionsData in the address bar and press Enter, scroll to "Permissions", and click "Settings" next to "Notifications".

• Change the site status: Find wizstar.com in the list and set its status to "Allow"; if it shows "Block", you can also select it, click "Remove Website", then return to Wizstar and grant permission again.

• Re-enable prompts: Clear the "Block new requests asking to allow notifications" checkbox, otherwise the page can never ask again.
• Apply: Click "Save Changes", then go back to wizstar.com and reload the page.

Note: Firefox has to stay open to receive notifications, and nothing is delivered once all windows are closed.

• Browser permission: Open Safari → "Settings" → "Websites" → "Notifications", find wizstar.com in the list, and set it to "Allow".

• Re-enable prompts: Select "Allow websites to ask for permission to send notifications" at the bottom.

• System permission: Open "System Settings" → "Notifications", find Safari under "Application Notifications", and turn on "Allow notifications".
• Apply: Go back to wizstar.com and reload the page.

Note: Please make sure your Mac is running macOS 13 or later and Safari is updated to version 16.4 or later.

If you previously selected "Block", you can follow the steps outlined above in “How can I enable 'Browser Notifications' for completed video generation tasks?” to manually change the browser notification setting back to "Allow".

Permission is stored per site, so granting it once for wizstar.com covers the whole site.

Check whether Focus or Do Not Disturb is on, which silences notifications.

Check whether notifications for your browser are enabled in your computer's notification settings.

• Mac: Open System Settings → Notifications, find Google Chrome / Microsoft Edge / Firefox / Safari in the app list, and turn on Allow Notifications.
• Windows: Open Settings → System → Notifications, find the corresponding browser, and turn on notifications.
• Note: After changing the settings, we recommend restarting your browser. The changes will take effect when you create a new video generation task.

Check the browser's window mode and make sure you're not using an Incognito or Private window.

Notifications may be disabled by an administrator on company- or school-managed devices. If this is the case, please contact your IT administrator or relevant technical support personnel.